Refund and Returns Policy
Effective Date: January 18, 2025
At Opal’s Gleam, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with your order, we are here to assist you. This Refund and Returns Policy outlines the terms and conditions under which we accept returns and issue refunds.
1. Returns Eligibility
We accept returns under the following conditions:
- Timeframe: Items must be returned within 30 days from the date of purchase.
- Condition: The item must be unused, in its original packaging, and in the same condition as it was received. If the product is damaged, defective, or incorrect, we will accept returns regardless of whether it has been used.
- Non-Returnable Items: Certain products, such as custom or personalized items, clearance, and sale items, may not be eligible for return. These exclusions will be clearly stated at the time of purchase.
2. Return Process
To initiate a return:
- Step 1: Contact our customer service team via email at info@opalssgleam.com or call 334-673-7988. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Step 2: After reviewing your request, we will provide you with detailed instructions on how to return your item, including a return shipping label (if applicable).
- Step 3: Ship the item back to us. Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged or incorrect item).
3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If the return is approved:
- Refund Method: We will issue a refund to the original payment method used during the purchase.
- Processing Time: Refunds typically take 7-10 business days to process after we receive your returned item.
- Shipping Charges: Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., incorrect or damaged item).
4. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@opalssgleam.com or call 334-673-7988. We will arrange for a replacement or a full refund, including return shipping costs, if applicable.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, you must return the original item and place a new order.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please check your bank account or credit card company first. If you still haven’t received your refund, please contact us at info@opalssgleam.com, and we will assist you in resolving the issue.
7. Cancellation of Orders
Orders can be canceled within 24 hours of purchase. After this time, we may have already processed or shipped your order, and a return would be necessary to receive a refund. Please contact us as soon as possible if you need to cancel your order.
8. Customer Support
If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us:
Opal’s Gleam
Street: 293 Franklin Street, Dothan, Alabama, United States
Phone number: 334-673-7988
Email: info@opalssgleam.com
We are committed to providing you with excellent customer service and making your shopping experience as smooth as possible.
This Refund and Returns Policy ensures that you are aware of your rights and responsibilities when returning or requesting a refund for your purchase. Let me know if you need any additional details or modifications!