Payment Policy

Effective Date: January 18, 2025

At Opal’s Gleam, we aim to provide a secure and seamless payment experience for our customers. This Payment Policy outlines the accepted payment methods, billing practices, and other terms related to payments for purchases made through our website. By making a purchase on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept the following payment methods for orders placed on our website:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Debit cards bearing the Visa or MasterCard logo
  • PayPal: Secure payment processing through your PayPal account
  • Other Payment Methods: We may offer additional payment methods, such as Apple Pay or Google Pay, during checkout (depending on availability in your region).

2. Payment Authorization

  • Order Confirmation: Once you place an order, the total order amount (including taxes and shipping) will be authorized on your payment method. However, your card will only be charged once your order has been processed and shipped.
  • Pre-authorization: For credit or debit card payments, we may pre-authorize the payment at the time of purchase to verify that funds are available. This is a temporary hold that ensures the payment method is valid and that there are sufficient funds for the transaction.
  • Order Processing: We will charge your payment method once your order is ready for shipment. If we are unable to process the payment for any reason (e.g., insufficient funds, invalid payment information), we will contact you to resolve the issue.

3. Payment Security

We take payment security very seriously. All transactions on our website are processed through secure, encrypted payment gateways to protect your sensitive payment information. We do not store your payment details on our servers. We use trusted third-party payment processors, such as PayPal and Stripe, which are compliant with the Payment Card Industry Data Security Standard (PCI-DSS).

Opal’s Gleam adheres to best practices for online security to ensure that your payment and personal information are safe.

4. Pricing and Taxes

  • Pricing: All prices displayed on our website are in U.S. Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, shipping charges, or other fees unless otherwise specified.
  • Sales Tax: We are required to collect sales tax on orders shipped to certain U.S. states. The applicable sales tax will be calculated and added to your order total at checkout based on your shipping address.
  • International Taxes and Duties: If you are ordering from outside the United States, please be aware that international orders may be subject to additional customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer, and they are not included in the product price or shipping charges.

5. Currency

All transactions on our website are processed in U.S. Dollars (USD). If you are located outside of the United States, your payment may be converted to your local currency by your payment provider or bank. Please note that exchange rates may vary, and any additional fees associated with currency conversion are the responsibility of the customer.

6. Payment Processing Time

  • Credit/Debit Card Payments: Your payment will typically be processed immediately upon order confirmation. However, it may take 1–3 business days for your payment to appear in your account, depending on your bank or payment provider.
  • PayPal: If you choose to pay with PayPal, the payment will be processed instantly upon confirmation of the transaction.

7. Failed Payments

If your payment fails or is declined, your order will not be processed. In such cases, we will notify you via email or phone, and you may need to update your payment information or choose an alternative payment method. If we do not receive a successful payment within 7 days, we may cancel your order.

8. Order Cancellation and Refunds

  • Order Cancellation: If you wish to cancel an order after it has been placed, please contact us as soon as possible. Orders can be canceled within 24 hours of purchase, as long as they have not been processed or shipped. Once an order has been shipped, it cannot be canceled, but you may return the item in accordance with our Refund and Returns Policy.
  • Refunds: Refunds for canceled or returned orders will be processed in accordance with our Refund and Returns Policy. Refunds will be issued to the original payment method. Please note that it may take 7–10 business days for the refunded amount to appear on your account, depending on your bank or payment provider.

9. Fraud Prevention and Security Checks

To protect both you and Opal’s Gleam from fraudulent activity, all orders may be subject to additional verification. If we suspect any fraudulent activity, we may contact you to verify the transaction. We reserve the right to cancel any order that we believe is associated with fraudulent activity. In such cases, you will be notified, and a full refund will be issued.

10. Payment Disputes

If you believe there is an issue with a payment or charge, please contact our customer service team immediately at info@opalssgleam.com or call 334-673-7988. We will investigate the issue and work to resolve it promptly. Please do not file a chargeback with your bank without contacting us first, as this can delay the resolution process.

11. Customer Support

If you have any questions about payment methods, order processing, or billing, please reach out to our customer support team:

Opal’s Gleam
Street: 293 Franklin Street, Dothan, Alabama, United States
Phone number: 334-673-7988
Email: info@opalssgleam.com

By making a purchase on our website, you acknowledge that you have read and agreed to this Payment Policy. Thank you for choosing Opal’s Gleam for your shopping needs!