Sales Policy
Effective Date: January 18, 2025
At Opal’s Gleam, we are dedicated to providing our customers with the highest quality products and excellent service. This Sales Policy outlines the terms and conditions governing the sale of products from our website. By making a purchase with us, you agree to comply with and be bound by these terms.
1. Product Availability
We strive to ensure that all products available for sale on our website are in stock and available for immediate shipment. However, in the event that an item becomes out of stock after your order is placed, we will notify you as soon as possible. If an item is unavailable, we may offer an alternative product or a full refund.
2. Order Placement
To place an order with Opal’s Gleam, you must:
- Provide accurate and complete information when placing your order, including your name, shipping address, and payment details.
- Review your order before completing the purchase to ensure all details are correct.
Once your order is placed, you will receive a confirmation email with an order number and summary of your purchase. This email serves as your receipt. Please keep it for reference.
3. Pricing and Payment
- Pricing: All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. While we make every effort to ensure the accuracy of our pricing, errors may occur. If an error is found, we will notify you of the correction and offer you the option to accept the revised price or cancel the order.
- Payment Methods: We accept payment via credit card (Visa, MasterCard, American Express), PayPal, and other payment methods as indicated during checkout.
- Taxes and Fees: Sales tax will be applied based on the shipping address provided. You are responsible for any applicable taxes or duties that may apply to international shipments.
4. Order Processing and Shipment
- Processing Time: Orders are typically processed within 1-3 business days. However, processing times may vary depending on product availability and order volume.
- Shipping: We offer a variety of shipping options. Shipping costs are calculated based on the shipping method chosen and the destination address. Free shipping promotions may apply to certain products or orders and will be indicated at checkout.
- Delivery Times: Delivery times depend on the shipping method selected and the destination. Shipping times may be affected by factors beyond our control, such as weather, holidays, or carrier delays.
- International Orders: For international orders, you are responsible for all customs fees, taxes, and duties associated with the delivery.
5. Order Cancellations
Orders can be canceled within 24 hours of placement. After this period, we may have already processed or shipped your order, and cancellation may not be possible. If you need to cancel your order, please contact us as soon as possible at info@opalssgleam.com or call 334-673-7988.
6. Returns and Refunds
Our Refund and Returns Policy applies to all products purchased through our website. If you are not completely satisfied with your purchase, please refer to our Refund and Returns Policy for more information on how to return your items and request a refund.
7. Sales Promotions and Discounts
Occasionally, we may offer discounts, coupons, or sales promotions. These promotions may be subject to specific terms and conditions, such as limited timeframes, product exclusions, or minimum purchase requirements. Promotions and discounts cannot be applied retroactively to past orders.
8. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us immediately at info@opalssgleam.com or call 334-673-7988. We will provide a return shipping label at no charge and offer a replacement or a full refund, depending on your preference.
9. Limitation of Liability
While we take every effort to ensure that all products sold on our website meet high standards of quality, we do not guarantee that all products will be error-free, or that the descriptions, pricing, or availability are accurate at all times. Opal’s Gleam is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the products purchased from our website.
10. Customer Support
If you have any questions or need assistance regarding your order, our products, or our sales process, please do not hesitate to contact our customer support team:
Opal’s Gleam
Street: 293 Franklin Street, Dothan, Alabama, United States
Phone number: 334-673-7988
Email: info@opalssgleam.com
11. Changes to the Sales Policy
We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy regularly to stay informed about our terms and conditions.
By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Sales Policy. Thank you for choosing Opal’s Gleam for your shopping needs!