Shipping Policy
Effective Date: January 18, 2025
At Opal’s Gleam, we are committed to providing you with a seamless shopping experience, and that includes timely and reliable shipping. This Shipping Policy outlines the terms and conditions regarding the shipping of your orders. By placing an order with us, you agree to the following terms.
1. Order Processing Time
- Processing Time: All orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays) after the order is placed. During high-demand periods (such as holidays or sales events), processing times may be slightly longer.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. Please review your order details for accuracy. You will also receive a shipping confirmation email with tracking details once your order has been shipped.
2. Shipping Methods and Delivery Times
We offer various shipping methods to meet your needs. Shipping times are estimated and are not guaranteed, as delivery may be affected by factors beyond our control (e.g., weather, customs delays, or carrier issues).
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Domestic Orders (U.S.):
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Next-Day Shipping: 1 business day (if ordered before the cutoff time)
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International Orders:
- Standard International Shipping: 7–14 business days
- Expedited International Shipping: 4–7 business days
Please note that shipping times for international orders can vary depending on the destination and customs processing times.
3. Shipping Costs
Shipping costs are calculated based on the shipping method selected, the size of the package, and the destination address. The total shipping cost will be displayed during the checkout process before you confirm your order.
- Free Shipping Promotions: We may occasionally offer free shipping promotions on qualifying orders. These promotions will be indicated at checkout.
- International Shipping Costs: For international orders, you will be responsible for additional shipping fees, taxes, duties, and any other charges imposed by your country’s customs department.
4. Tracking Your Order
Once your order has been shipped, we will send you a shipping confirmation email with a tracking number and a link to track your package. You can use the tracking number to monitor the progress of your shipment.
Please note that tracking information may take up to 24 hours to become available once the shipment is processed by the carrier.
5. Shipping Restrictions
- P.O. Boxes: We currently do not ship to P.O. Boxes or APO/FPO addresses.
- International Shipping: We offer international shipping to select countries. You can check if we ship to your country during checkout.
- Customs and Import Taxes: For international orders, you may be responsible for paying any customs duties, taxes, or fees associated with your order. These charges are set by the destination country and are not included in the shipping costs.
6. Order Delays
While we strive to ensure timely delivery, Opal’s Gleam is not responsible for delays caused by the carrier, weather conditions, or customs processing. If you experience a delay, we recommend contacting the carrier directly using the tracking information provided. If you have concerns about the status of your order, please feel free to reach out to our customer support team at info@opalssgleam.com or call 334-673-7988.
7. Missing or Lost Shipments
If your order is marked as delivered but you have not received it, please:
- Verify with others in your household or business location to ensure someone else has received the package.
- Check your local delivery center or carrier for more information.
If the package cannot be located, please contact us within 7 days of the delivery date, and we will assist you in filing a claim with the carrier. We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
8. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at info@opalssgleam.com or call 334-673-7988. We will work with you to resolve the issue by either issuing a replacement or a refund. Please retain all packaging materials and the damaged product until the claim is processed.
9. Changes to Shipping Address
Once your order is placed and confirmed, the shipping address cannot be changed. If you realize there is an error in your shipping address, please contact our customer support team immediately at info@opalssgleam.com. We will attempt to modify the address before the order is shipped, but we cannot guarantee that changes will be made in time.
10. Customer Support
If you have any questions about shipping, order status, or need assistance, please feel free to contact us:
Opal’s Gleam
Street: 293 Franklin Street, Dothan, Alabama, United States
Phone number: 334-673-7988
Email: info@opalssgleam.com
11. Force Majeure
Opal’s Gleam is not liable for delays or failures in shipment caused by events beyond our control, including but not limited to natural disasters, pandemics, strikes, government actions, or transportation issues.
By placing an order on our website, you agree to the terms and conditions outlined in this Shipping Policy. We are committed to providing you with an efficient shipping experience and are here to assist you if you have any concerns.
Let me know if you need any additional details or adjustments to the Shipping Policy!